General questionsWhat is the limit of liability for the Safeware Product Protection Plan?The limit of liability is equal to the price of the covered device at the time of purchase of the Safeware Product Protection Plan. For example: Joe buys a four-year protection plan along with a laptop at the educational price of $1349. He is covered up to $1349 or four years - whichever comes first.Is there a deadline to register the card?For the extended warranty and accidental damage from handling coverage, there is no deadline for a student to register their card and receive coverage within the coverage period from the device's date of purchase. For faster service at the time of a claim, the student should register their card at the time of purchase. To receive complimentary theft coverage, the Safeware card must be registered within thirty (30) days of card purchase.What happens if a student's device requires service while they are off campus (e.g. school breaks, studying abroad)?The student should contact Safeware and their Customer Relations Specialists will process the service request. Within the United States, Safeware will either find a local service facility for the student or provide a box for the student to ship their damaged unit to one of Safeware's Authorized Service Depots.Outside of the United States, the student should contact Safeware to receive pre-approval for their claim. Students will be required to pay out-of-pocket for service, but will be reimbursed by Safeware for the pre-approval amount once a receipt or invoice is provided to Safeware.May a Safeware Protection Plan still be purchased after a student has already purchased a new device?Yes, as long as the device is still under warranty. It will need to be brought in to the Technology Store to ensure it is still in good working condition.Are there deductibles or service fees? How does a Safeware Protection Plan compare to AppleCare+?Safeware never charges deductibles or service fees on extended warranty and accidental damage from handling cards. For complimentary theft coverage, there is a $100 deductible due at the time of each claim.Compared to AppleCare+, which is subject to a $99 service fee for screen damage and $299 for other damage, Safeware offers up to four (4) years of coverage as well.What happens if a device cannot be repaired?If a device is damaged beyond repair, it will be replaced by Safeware with a like kind and quality unit. If a replacement unit is not available, Safeware will reimburse the student for a like kind and quality unit.Is the plan transferable?Yes. In the event a device is replaced under the manufacturer's warranty or due to a theft, the plan can be transferred to a student's new device. In addition, the plan can be transferred to a new owner if the device is sold.Does Safeware cover problems resulting from software or viruses?No. Software and virus-related problems are not covered by Safeware's Protection Plans. Safeware also does not cover system software re-installation.Are AC adapters covered?Yes, if the adapter is physically damaged or fails from normal use.Does the plan cover data recovery or backup?No, Safeware is not responsible for data backup or recovery. However, we do offer Back-to-School Bundles to complement a Safeware Protection Plan.How does the manufacturer's warranty impact Safeware coverage?Even once a student has purchased a Safeware Protection Plan, they still have the original manufacturer's warranty for assistance. If the covered device experiences problems within the warranty period, the student should contact the manufacturer for assistance.What if the student loses their card?If the student has not registered their card or loses their card, a receipt showing proof of purchase will be required to validate coverage.Theft Coverage questionsWhat is the limit of liability for Safeware's complimentary theft coverage?The limit of liability for each occurrence of theft on the Safeware complimentary theft coverage is equal to the price of the covered device at the time of purchase. Additionally, Safeware requires a police report, including the device serial number, within five days of the incident to avoid fraud.How do students ensure they receive Safeware's complimentary theft coverage?Students must register their card and opt-in to Safeware's complimentary theft coverage within thirty (30) days of plan purchase in order to be eligible for coverage.Can a student extend their theft coverage beyond the complimentary term?Yes, students may extend their theft coverage by purchasing a plan after their complimentary coverage has expired. Safeware will remind students of their upcoming plan expiration via e-mail so they have an opportunity to extend coverage if desired. Be sure to use a valid e-mail upon registering the Plan to receive this imporant notice.What should a student do in the event their device is stolen?Students who experience a theft will need to file a police report that includes the serial number of the stolen unit. The report must be filed within five days of the theft. If the theft occurs on campus, the theft can be reported to campus police. The claim must be submitted to Safeware within sixty days of the theft.