Safeware FAQsBursar Billing FAQsHardware Requirements
Students need to meet at least the minimum standards below. The computer should be fast enough and have enough memory and disk space to provide satisfactory performance over a usable life of at least two years.
The following are minimum hardware requirements for students entering Georgia Tech in Summer & Fall 2020.Form Factor: Notebook or laptop with a physical keyboard and trackpad/mouse input. A minimum battery life of 4 hours is required. Processor: 64-bit multi-core processor or better.Memory: 8 GB or more. For best performance, we recommend that you install as much memory as is affordable at the time of purchase.Hard Drive: 128 GB minimum storage (solid state or hard drive or hybrid), or larger (256GB recommended).External backup: Local external hard drive or cloud backup; for local backup, an external hard drive with double the size of the internal hard drive is recommended. Networking: Dual-band wireless 802.11n capable.Accessories (optional): USB flash drive, Ethernet cable, and anti-theft cable lock. Georgia Tech's suggested accessories include dongles for connecting laptop to an external display or projector. Note that most tablet devices do not meet the minimum hardware requirements above. While they may initially provide sufficient performance for basic tasks such as web browsing or simple word processing, use of technical software in courses may be difficult. Shipping and computer order turnaround
Dell, Lenovo, and Microsoft Surface orders through our website are special orders, meaning that they are built-to-order and are sent directly from the manufacturer. We do not stock Dell or Lenovo or Surface laptops in store. It typically takes 5-7 business days for the computer to be built, and once the computer ships, shipping takes an additional 3-5 business days. As these computers exclusively ship from over seas, there is no expedited shipping available for these units.
We stock our Apple laptops, so for default configurations (as listed in the Technical Specifications on each Mac webpage), shipping turnaround is usually 24 hours once we receive your order. However, for custom Apple configurations (configure-to-order or "CTO"), an additional 5-7 business days are needed (on average) for Apple to build the computer. Like with Dell and Lenovo orders, there is no expedited shipping available for custom Apple laptops.
If you select an expedited shipping method for your order, it will apply to the shipping of your order from the store to your shipping address. CTO orders from Apple, Dell, and Lenovo must ship to the store first.
When configuring your Apple computer, choosing soley the extended AppleCare Protection Plan warranty will not delay Apple computer purchases.
Turnaround times may vary. We will notify you via e-mail once your order is processed of your specific turnaround times for your order.
Faculty/Staff purchases
Need to use a purchasing card (P-card) for your order? Simply specify that you're using a P-card in order comments during check out and we'll make sure your order is tax exempt.
For larger purchases, did you know you can place your order through Buzz mart? Contact us today for a quote!
Returns and exchanges
Have an issue with your computer purchase? Don’t go far! We provide onsite support and repair for the Apple computers that we sell.
Laptops, iPads, iPods, Apple Accessories, and other electronics: For returns and exchanges, you have fourteen (14) days from the date of purchase. These items must be in their original purchase condition, so they must be unopened with all seals and shrinkwrapping intact.
Once a seal is broken, all sales are final.
Configure-to-order (CTO) units are not eligible for return or exchange. This includes Dell and Lenovo units and any customized Apple unit.
Keep your receipt! For a refund to be issued, your original receipt is required. For Apple products, no returns or exchanges will be given without a receipt.Special considerations for computers: For your protection, all of the computers we sell come with an original manufacturer’s warranty that starts on your date of purchase. Warranty terms differ by manufacturer but they generally warrant against hardware defects when used in reasonable conditions. Unless otherwise stated, these warranties do not cover misuse, neglect, or theft.
Once a computer is opened, it may only be exchanged if it is deemed Dead on Arrival (DOA) within fourteen (14) days of the purchase date. A computer is deemed DOA only if it shows symptoms of a hardware failure preventing basic operability upon its first use out of the box.
If you believe your computer may be DOA, please come to us first. Our onsite repair technician can best determine if your computer is DOA. For a DOA unit, we can offer either an identical-model replacement or you may elect to have the unit repaired. Exchanges are subject to in-store availability. Once a computer is serviced, it is no longer eligible for replacement.
OUTSIDE OF FOURTEEN (14) DAYS, THE COMPUTER’S PRODUCT WARRANTY WILL APPLY. FOR ANY OTHER ISSUE, THE COMPUTER’S PRODUCT WARRANTY WILL APPLY.
Our onsite repair technician operates by appointment only. Appointments may be made via e-mail at techstore@gatech.edu with the subject line "Repair appointment request."
Please note also that all regalia sales are final.
While it doesn’t happen often, we reserve the right to refuse a return or exchange for any reason. Please contact us if you have questions regarding your computer’s warranty!
Lenovo order customizations
To customize your Lenovo laptop, visit the www.lenovo.com/gtstudents and click on "Your Laptops." Select the unit you want to customize and once you've made your selections, add the laptop to the cart. During checkout, you'll be asked to create a Lenovo account, but you will not be able to enter payment information. During the final step of checkout, submit the order for approval and select "Peter Nguyen" (techstore@gatech.edu) as the approver.
Once we receive your quote, we will follow up with you via e-mail and create a unique item for your order under the Lenovo laptops section of the site. From there, you can complete your order on techstuff. Contact the store if you have questions.
Doctoral RegaliaCustom doctoral regalia purchases generally need around 6-8 weeks to produce. To best ensure availability of your doctoral regalia in time for commencement, orders need to be submitted by Monday, November 2nd for December commencement. Orders submitted after the deadline are not guaranteed and we will follow up with you regarding availability of your order.
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